General Policies

Refunds

Credit balances will be refunded upon request by check within two weeks.  Please note, it is generally impractical and expensive to return delivered petroleum products, including propane.  All price protection plans are final.  Service agreements are transferable but not refundable. 

Delivery

Many of our customers enjoy our worry-free automatic delivery service where we guarantee you will not run out of fuel. If you do run out because of an error on our part, we will credit your account $50 to make up for the inconvenience. Customers who prefer to call us for their deliveries will generally receive a delivery within 3 business days.

 

Service & Installation

Same-day emergency equipment installations are available upon request. Most service calls are handled the same day or the next business day with priority given to customers who have purchased a service agreement.

 

We are committed to your complete satisfaction!  We are also human. 
If we make a mistake or disappoint you, please let us know.  We will work tirelessly to make it right.  We welcome your feedback and appreciate every opportunity we have to improve our service. 

Security

The payment and personal information you provide to us in the course of business are protected and safe. Our Secure Sockets Layer (SSL) software is the industry standard and is among the best available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name and address, so that it cannot be read over the Internet.

 

Privacy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our website. We also automatically receive and record information on our server logs from your browser, including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.