| You
can smell propane or You suspect a leak. |
A
propane odor can indicate a problem other
than an out-of-propane condition. Check
your gauge. If you suspect a leak follow
the Propane
Safety Instructions. Because
the odor is sometimes stronger as propane
is depleted from the tank, a propane odor
can also be an indication that you are very
low or out of propane. Check your gauge
and call us if
you need propane. If you believe you are
not out of propane, follow the Propane
Safety Instructions. |
 |
| A
pilot will not light or remain lit. |
Follow
all safety instructions for that appliance.
|
|
| You
heat your entire home with propane, and
you have no heat. |
If
your gauge reads below 10%, you
are probably out of propane.
Call
us for delivery. If it is cold out, you
will be given high priority, and we will
make an emergency delivery.
In
addition, we will do a mandatory 
to ensure that your system contains no
leaks and is safe to operate. If we find
your system to be in good operating condition,
we will help you determine why your propane
consumption exceeded expectations so that
future occurrences can be avoided.
If
your gauge reads above 10%:
Follow all safety instructions for your
furnace or boiler. If it still will not
operate, call
us.
We
will try to isolate the problem over the
phone and schedule a visit as needed. |
|
| Your
non-critical propane appliances do not work.
(i.e., clothes dryer, gas fireplace, etc.) |
If
your gauge reads below 10%, you
are probably out of propane. Call
us for delivery. We will
schedule a delivery as soon as possible
during normal business hours.
In
addition, we will do a mandatory
to ensure that your system contains no
leaks and is safe to operate. If we find
your system to be in good operating condition,
we will help you determine why your propane
consumption exceeded expectations so that
future occurrences can be avoided. |
|
| One
of several propane appliances fails to operate.
|
If
you have several propane appliances, but
only one is not working, the problem is
probably with the appliance itself.
Follow
all safety instructions for that appliance.
|
|
| You
have not had a delivery in a while. |
If
your propane appliances operate, then
you have propane.
Check
the fuel gauge, and call us if you think
that you need a propane delivery. |
|
| You
have been using your gas appliances more
than normal and you are concerned you may
run out of propane soon. |
Check
the fuel gauge, and call us if you think
that you need a propane delivery.
If
you think your usage will continue at
this current, higher rate, let us know
and we will update your account to make
more frequent deliveries. It will take
2-3 deliveries to establish a reliable
consumption pattern.
|
