It takes a team of experienced, talented and dedicated people to ensure that we meet the needs of all our fuel customers in a timely and effective manner. Some you've met, like our friendly and professional drivers and customer service representatives. But there are others who quietly operate behind the scenes and ensure that we consistently achieve the levels of service that you expect from us.
One such team member is Ed B., our Head Dispatcher. Ed's job is to make sure fuel is delivered to our customers on time and in the most efficient way possible. On a typical winter day, this involves anywhere from 350 to 400 deliveries, 18-21 drivers, and 1,600 to 1,850 miles driven over local roads and driveways!
Before becoming a dispatcher in 1998, Ed was a driver at Tevis for 15 years. "I've learned that caring for my customers and my drivers go hand-in-hand. I try to sequence deliveries so that our drivers log the fewest number of miles possible. Efficiency benefits everyone." Although good computer systems help him do his job, Ed personally reviews every delivery ticket a week ahead of time to ensure that it's being handled in the best possible way. "Sometimes I make changes if I think it's in the best interest of the customer."
In the humble style Ed is famous for, he makes this confession: "Like anyone, we make mistakes sometimes...but thankfully not very often. We'll do whatever it takes to solve the problem quickly, day or night!"
Ed has been married to his wife, Debra, for 32 years. In addition to spending time with family, including his four grandchildren, Ed is a volunteer firefighter and is active in his church, where he helps serve meals to the homeless.
Thanks for everything you do, Ed! You make a difference every day! |
